If you plan on returning the watch, first let us know by calling 800-200-2724 or email: email@example.com.
To receive a full-refund of the watch price, the watch must be in the same condition it was received. Pack the watch carefully and include all packaging, manuals, and a copy of your invoice. Do not tape up the watch box or there will be a $50 charge. Send the watch in an expedited way, similar to the way you received it (i.e. 1 or 2 day service).
For watches received after January 6th, there will be a 10% to 20% restocking fee, which is at our discretion depending on the circumstances. If you have any questions or concerns, do not hesitate to contact us.
Each watch comes with a three-day return policy. The three days (business days) starts when you receive the watch.
Because of the volume of used watches we sell, we are not able to pick up every problem with each watch. We do try our best. If there is a problem with a watch, notify us within the three days. If you have any concerns about the authenticity, or the functions of the watch, this should also be taken care of in the three-day period.
Some of our unworn watches are shipped in their original protective factory plastic. Returns of those watches will be subject to a 10% to 20% restocking fee if that plastic is removed. If you size and wear an unworn watch, the restocking fee will be at our discretion and may exceed 20%.
If you plan on returning the watch, you must send the watch back to us within three days of agreement to do so and in the condition it was received. Do not tape up the watch box or there will be a $50 charge. Send the watch in an expedited way, similar to the way you received it (i.e. 1, 2, 3 day service). If you exceed the three days there will be a 10% to 20% restocking fee, which is at our discretion depending on the circumstances. If you have any questions or concerns, do not hesitate to call us. We want to work with you to resolve any problems in an agreeable way.
Shipping is not refundable.
Most of our new (never worn) watches include a one-year warranty through Bernard Company. The warranty covers the actual workings of the time piece, as long as it has not been tampered with. This warranty excludes damage or wear to case parts such as the crystal, strap, bracelet, bezel, crown, pushers and battery. Watches with warranties are indicated by a "+BW Warranty" before the price listing. As indicated, the warranty is through Bernard Company. Since we are not authorized dealers for these watches, we can not supply the factory warranties.
Our used watches have a 90 day "good will" warranty. We believe this gives plenty of time to realize any problem we may have missed beyond timing the watch on our timing machine. We like to keep our used watches priced competitively and the cost of warranting them for longer would result in higher prices...for a service most people don't ever use. For your comfort, an optional one-year warranty is available on these pieces and is figured on an individual basis. Let us know if you would like this option.
Our warranty is available on-line for review.
A large percentage of our watches are brand new. They will state this by saying "New" or "Never Worn" before the price. If it doesn't state this, the watch has been used. All of our watches are in good shape unless noted otherwise. In order, the condition ratings go as follows. Never Worn (New) (100%)... Like New(97%)... Mint(95%)... Near Mint(90%)... Extra Fine(85%)... Very Fine (80%)... Fine(75%).
Bernard Co. does not warranty the water resistance of pre-owned watches. There are simply too many variables outside of our control. If you plan to swim or dive with your watch, have it pressure tested locally beforehand.
Insurance is included on all packages shipped in the US. An adult signature is required for all packages. We use flat shipping rates for domestic orders.
Texas residents must add 8.25% sales tax or provide a tax resale certificate. All
shipments outside Texas are exempt from Texas sales tax. Orders from other countries
will be charged accordingly by your country.
We are not responsible for any fees, customs, or taxes charged by the inbound country.
Please check with your local customs for duties and tax information.
We accept all major credit cards: American Express, Visa, Mastercard, Discover, and Apple Pay . Virtual cards and gift cards cannot be accepted. For a discounted price we accept wire transfers, money orders, cashiers checks. Orders over $8000 must be paid by bank wire transfer. Cashier's checks are accepted for orders up to $6,000. Orders up to $8,000 may be paid using a credit card, however due to the risks involved in selling high-value items online, we reserve the right to refuse to accept a credit card for payment even if an order is under the $8,000 limit and we may request supplemental information to verify identity. For orders under $1,000 wire/money order/cashier's check is not offered as a payment method. These policies are for US orders only. Please review our International policies if you wish to purchase from outside the US.